Returns and Exchanges

We want you to be completely satisfied with your Spin order.  We strive to handle every order perfectly and on time, but sometimes problems can occur.  If you experience any issues with your order, please don’t hesitate to reach out to us.

Garment Fit and Sizing
We believe that the quality of our manufacturing is of the highest order. However, small sizing discrepancies and seam malfunctions do happen. It’s the nature of the mass-production beast. If any of your items appear to be wildly off in sizing let us know, same if you have any seams out or anything else in disrepair. In addition, as a warning, the heat involved in the screen-printing process can shrink your gear up to half an inch, so bear that in mind.

Please refer to our Sizing and Fit Guides before ordering.

For team orders, we will happily send a set of samples, free of charge, to try on for sizing.  Spin will also send a prepaid return shipping label to make it easy to return the samples to our office.  Contact your Spin rep for details.

Garment Appearance
You may notice shiny heat press marks or adhesive from the screen printing process, both should come out in the wash. Since each of our screen-printed and spot-sublimated items is made individually, by hand, there may be some small differences between garments. Not to worry! No one will notice as you're schooling them on the field. However, if there are any major printing issues please let us know.

What Qualifies for a Refund, Exchange or Remake?

  • There is damage to the gear upon delivery.
  • You received gear with the incorrect design, printing, sizing, number, misspelled name, or other customization.
  • Note -- For custom Team Uniform and Team Store orders, we are not able to exchange or refund your order if you ordered an incorrect size.  Please refer to our Sizing and Fit Guides before ordering.

Returns

  • Individual online orders: We gladly accept returns up to 14 days from Delivery of the Last Item in your order. To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Team Uniform and Team Store Orders: You must contact us within 10 days of receiving your gear in order to begin the return or exchange process. Please inspect your uniforms and other items immediately upon receipt so that we can remedy any problems as soon as possible. If team uniform pieces have been played in before contacting us, we will issue refunds or exchanges only in limited circumstances.

Refunds
Once we receive and inspect your returned item, we will contact you to discuss next steps. If we issue a refund, we will process it immediately using the original form of payment. Refunds often take 2-3 business days to be processed so please be patient.  Please contact your bank and/or credit card company first before contacting us regarding a delay in receiving your refund.

Exchanges
For both individual online orders and team orders, Spin will replace items in the event of defect or damage attributable to Spin. In some circumstances we will also exchange for sizing if your merchandise is in its original condition. Note that we will not exchange or reprint if the sizing of your garment matches the sizing shown in our Sizing and Fit Guides.  

Initiating a Return or Exchange
To initiate a return or exchange, you may login to your account here and follow the prompts.

  1. Sign in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Request return".

One of our staff members will then review your request and follow up with next steps.

Our Address
Please mail all returns and exchanges to:
Spin Ultimate
1040 Boulevard SE, Suite J
Atlanta, GA 30312
USA

You are responsible for paying for return shipping costs except in special circumstances. If you are shipping an item over $75, you may consider tracking your shipment or purchasing shipping insurance. We can't guarantee that we will receive your returned item.  

Have Questions?
Contact your Spin rep or send us an email at Shop@SpinUltimate.com.