Refunds & Exchanges


Garment Fit

We believe that the quality of our manufacturing is of the highest order. However, small sizing discrepancies and seam malfunctions do happen. It’s the nature of the mass-production beast. If any of your items appear to be wildly off in sizing let us know, same if you have any seams out or anything else in disrepair. In addition, as a warning, the heat involved in the screen-printing process can shrink your gear up to half an inch, so bear that in mind.

Garment Appearance

You may notice shiny heat press marks or adhesive from the screen printing process. Both should come out in the wash. Since each of our screen-printed and spot-sublimated items is made individually, by hand, there may be some small differences between garments. Not to worry! No one will notice as you are schooling them on the field. However, if there are any major printing issues please let us know.

Returns

For individual online orders, we gladly accept returns up to 30 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you received it.

For team orders, you must contact us within 10 days of receiving your merchandise in order to begin the return or exchange process. Please inspect your uniforms and other items immediately upon receipt so that we can remedy any problems as soon as possible. If team uniform pieces have been played in before contacting us, we will issue refunds or exchanges in limited circumstances.

Refunds

Once your returned item is received and inspected, we will send you a notification email. We will also inform you of the approval or rejection of your refund. If you are approved, then your refund will be processed immediately and will be issued back in the original form of payment.

We ask that you wait at least three business days before contacting us about a missing or delayed refund as there is often some processing time before it will post to your account. In addition, you should contact your bank and/or credit card company first to make sure the refund was not held up for some reason. 

If you’ve done all of this and you still have not received your refund, please email us.

Exchanges

For both individual online orders and team orders, Spin will exchange items in the event of defect or damage attributable to Spin. In some circumstances we will also exchange for sizing if your merchandise is in its original condition. Note that we will not exchange or reprint if the sizing of your garment matches the sizing on the website. Please email us for details.

Shipping

Please mail all returns and exchanges to:

Spin Ultimate
1040 Boulevard SE, Suite J
Atlanta, GA 30312
USA

Except in certain circumstances with team orders, you will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider tracking your shipment or purchasing shipping insurance. We can't guarantee that we will receive your returned item.