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Refund and Exchanges (New)

General Info for Returns, Exchanges, and Remakes:

  • We want you to be completely satisfied with your Spin Team Store order.  We strive to handle every order perfectly and on time, but sometimes problems can occur.  If you experience any issues with your order, please don’t hesitate to reach out to us.

  • Any refunds or returns must be addressed within 30 days of receiving the gear. The items must be unused and in the same condition that you received them.

  • For team store customized orders, you must contact us within 10 days of receiving your merchandise in order to begin the return or exchange process. Please inspect your uniforms and other items immediately upon receipt so that we can remedy any problems as soon as possible. If team uniform pieces have been played in before contacting us, we will issue refunds or exchanges in limited circumstances.

  • You may notice shiny heat press marks or adhesive from the screen printing process. Both should come out in the wash. Since each of our screen-printed and spot-sublimated items is made individually, by hand, there may be some small differences between garments. Not to worry! No one will notice as you are schooling them on the field. However, if there are any major printing issues please let us know.

  • Please email shop@spinultimate.com to start your refund, remake, or exchange process. 

What qualifies for a refund, exchange, or remake?

  • There is damage to the merchandise upon delivery.

  • You received gear with the incorrect artwork, sizing, or customization.

  • If you purchased an item from our online store that is NOT a team store item.

  • Stolen or lost package?

What does not qualify for a refund, exchange, or remake?

  • If the gear you receive matches the details of your order, but you are unhappy with the sizing selected.

  • In some cases, we may be able to remake your gear.  Cost of remakes varies by the type of gear/customization types. Surcharges may apply.

How do I know what size to order?

  • Sizing and fit guides are available for all of our products on our Team Gear Page.

  • Prior to ordering, teams may request a set of samples, free of charge, to try on for sizing.  Spin will also send a prepaid return shipping label to make it easy to return the samples to our office.  Contact your sales rep for more info.

  • Small sizing discrepancies and seam malfunctions do happen. It’s the nature of the mass-production beast. If any of your items appear to be wildly off in sizing let us know, same if you have any seams out or anything else in disrepair.

  • Reach out to Shop@spinultimate.com for any additional sizing questions.

  • You may change your size and/or order details at any point up to when we close your Team Store and begin production of orders.  Contact your sales rep or email us at Shop@SpinUltimate.com to make any changes.

How to return or exchange an item:

Before shipping back your refundable or exchangeable items, please contact a Spin Representative at shop@spinultimate.com to assist you in the process.

Please mail all returns and exchanges to:

Spin Ultimate

1040 Boulevard SE, Suite J

Atlanta, GA 30312 USA

  • Except in certain circumstances with team orders, you will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider tracking your shipment or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Refunds:

  • Once your returned item is received and inspected, we will send you a notification email. We will also inform you of the approval or rejection of your refund. If you are approved, then your refund will be processed immediately and will be issued back in the original form of payment.
  • We ask that you wait at least three business days before contacting us about a missing or delayed refund as there is often some processing time before it will post to your account. In addition, you should contact your bank and/or credit card company first to make sure the refund was not held up for some reason.
  • If you’ve done all of this and you still have not received your refund, please email us.

Have Questions?

Please don’t hesitate to reach out to your sales rep or to email us at Shop@SpinUltimate.com if you have any questions about how our refunds, exchanges, and remakes work.