Q. Are rush orders available?

A. Often we are able to accomodate rush orders but these are evaluated on a case-by-case basis. If you have a specific in-hand date for an order, please make sure to let us know. Contact spin@spinultimate.com or call 404-736-6499.

Q. For team orders, can I order less than 13 items?

A. For team orders and bulk pricing, these are the minimum quantities we are able to sell, otherwise the pricing will change to be more per item.

Q. Can I see a proof of my product printed with my artwork before production begins?

A. To see an actual sample of your artwork imprinted on the product is only available with certain products. Our standard procedure is to email you a "mock-up" of your team's jersey design in a PDF (Adobe Portable Document Format) for your approval before we begin production.

Q. Can I provide the artwork in a digital format?

A. Yes. The best formats for us to receive are CDR (CorelDRAW), EPS (Encapsulated PostScript) or AI (Adobe Illustrator) files in vector format. All fonts must be converted to curves, paths, or outlines. High resolution TIFs may also be acceptable, but we don't recommend sending us any text as a TIF. Pixelated files such as TIF, BMP, JPG, GIF and PNG are usually not appropriate for print jobs that require printing in spot colors because they can't separate properly for printing.

Q. What if I can only provide a JPG or GIF?

A. You can email us the file and we can check it out for you. If it's not usable, we can often give an estimate on what it would take to recreate the artwork in a suitable program such as Adobe Illustrator.

Q. Can I email you the artwork?

A. Yes. Please don't email files larger than 2 megabytes. If your files are larger than 2 megabytes, you can also try compressing them with WinZip or StuffIt before you send them. Email your files to spin@spinultimate.com. For larger files, contact us and we can give you the information needed for uploading files to our FTP server.

Q. Do you have templates available for your products that I can download?

A. We currently have templates available for FULL SUBLIMATION designs only. For most products we have provided specifications for the printable area along with the pricing. Please contact us for templates for FULL SUBLIMATION.

Q. What if I don't have print-ready art or a computer file?

A. We have an exceptional design staff that can prepare your custom artwork just for you, or you can tell us what you want printed on your order. You can provide this information when you submit your order. Our graphics department works at a rate of $40/hour.

Q. What if I want a price on a product that I can't find on your site?

A. Our site only shows some of our most popular products, and we're adding new gear, performance apparel, and casual apparel lines all the time. If you want a price on something you can't find on the site, send us an email for a custom estimate on your next team order. We do it all.

Q. How much will I be charged for shipping?

A. We ship UPS or FedEx Ground unless you advise us to ship your products differently. We will provide an exact dollar amount for your approval before your order is placed into production.

Q. How do I know what size I am?

A. See our sizing chart below.